Endukt is proud to be appointed as the Value Moments representative for Australia and New Zealand.
What is Value Moments?
Every time a customer touches with your brand, this interaction has either a positive or negative influence. Do you understand which moments in the customer’s experience contributes most in delivering and exceeding customer expectations?
Value Moments offers a new perspective on how customer experiences should be measured, managed and improved. This revolutionary concept will enable organisations to effectively target those Value Moments which deliver the highest impact on customer loyalty and engagement. For more information please see www.valuemoments.com