International Certificate in Supervisory Management

International Certificate in Supervisory Management

$297.00

Contents

  • Book 1: Self-Awareness
    • Introduction
    • What makes a good manager
    • Developing through feedback
    • Beliefs and Values
    • Understanding your motivation
    • Work/Life balance
    • Developing emotional competence
    • Self-Development
    • Getting support
    • Personal development plan
    • Creating change
  • Book 2: Effective Communication
    • Introduction
    • Purpose of communication
    • What are you trying to say?
    • Audiences
    • Verbal Communication Methods
    • Written Communication Methods
    • Styles of Communication
  • Book 3: Time & Stress Management
    • Introduction
    • Motivation and leadership and stress levels
    • What is stress
    • Stress signs and symptoms
    • Coping strategies
    • Effective time management
    • Effective problem-solving skills
    • Helping staff manage change
    • Briefing and delegation
    • Giving and receiving feedback
    • Some relaxation techniques
  • Book 4: Essential Skills – Mind Mapping
    • Introduction
    • What is Mind Mapping?
    • Using Mind Mapping
    • Key Principles
    • Getting Started!
    • Using your Brain
    • Looking After your Brain
    • Note Taking & Improving Revision
    • Some Examples of Mind Maps
  • Book 5: Building your Team
    • Introduction
    • What is a Team
    • Why build a Team
    • Overview of Team development
    • Attributes of a High Performing Team
    • The Role of the Team Leader
    • Effective Team Meetings
    • Team Performance Model
  • Exercise Book